Key Responsibilities :
∙Client Experience – Leading the servicing cluster and ensuring a WOW client service experience
∙Revenue – Owning the P&L forthe entire cluster and looking for newer opportunities to drive revenue maximization and higher upsells
∙Team – Build and drive highly motivated teams
∙Feedbacks – In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders
∙Solutions – Data and feedback-based insights driven approach to design and implement innovative servicing solutions
Critical Skills of a Suitable Candidates :
∙Excellent Team-handling skills
∙Quick and Impactful decision-making abilities
∙Effective communication and motivation skills
∙Able to multi-task well
