Tele sales & Servicing Head



Job Category: Non IT
Job Type: Full Time
Job Location: Chennai

Experience- 5+ years.

Job Description:

We are looking to hire a sales leader to head the inside Sales ecosystem, someone who is passionate about B2B sales, is data-driven and has proven experience in building high-performance sales teams will be a right match for this role.

Role will be a key leadership position in a fast-growing B2B business segment in the assigned business portfolio.

  • Drive young B2B Tele sales team, with passion and metrics-driven approach to increase productivity, manage pipeline, forecast and drive desired sales behaviors to achieve the targets for acquisition, retention and client hosting production.
  • Identify sales growth opportunities, as well as market challenges, and work with the sales, servicing and hosting production teams to develop and implement innovative action plans.
  • Responsible to take care of 150+ team comprising tele sales, tele service and tele production & hosting team.
  • Hire, develop, train and lead the new and existing tele sales / service / production team members to grow the revenue and hosting month on month.
  • Monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits or suggest suitable actions to complete a sale for tele sales team.
  • Build service orientation among the servicing team to educate customers to utilize IM platform effectively and improve customer engagement and retention levels for existing customer.
  • Identify process gaps and plug them in close coordination with the field and tele sales teams to improve hosting for new customers.
  • Work closely with the field sales leaders to improve customer servicing and enhance customer engagement levels on a daily / weekly and monthly basis which will translate to revenue / retention / hosting growth.
  • Take complete ownership of Sales, hosting, Retention and upsell targets and plan meticulously to achieve them.
  • Prepare weekly, monthly and/or quarterly sales goals for the Servicing, Sales and production hosting teams.
  • Monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals and results.

Work closely with the product managers on new feature development, gauging competition, and first- hand customer/market feedback.

Suggest improvements to sales processes as needed, implement improvements, monitor the gains for sustainability and long-term sales process improvement.

Skills & Experience:
  • 5+ Years of experience into Tele sales and Servicing Division
  • Minimum 3 Years of Team Handling Experience
  • Must be fluent in Tamil Language
  • Client handling and application of Tele sales techniques
  • Quick thinking and problem-solving
  • Verbal communication with active listening
  • Vision and foresight to create new opportunities for customer.
  • Team Management & Interpersonal skills
  • Data Interpretation & Report Management
  • Should be target oriented.
  • Strong leadership skills and team player
  • Preference for candidates with Team handling experience of 100+ Individual.
Education & Qualifications

MBA – Tier 1/2 Institute

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