Position: XEF Operations Manager – GTM Partnership
Location: Bangalore, India
Report to: Senior Manager
Job Responsibilities:
The Operations Manager for Xiaomi Easy Finance is responsible for overseeing the end-to-end operations of the XEF program. This role involves negotiating, onboarding, and managing NBFC/fintech partners, collaborating with internal cross-functional teams to enhance the program, driving XEF adoption in offline and online sales channels, and achieving sales targets. Additionally, the Operations Manager manages day-to-day operations related to partner onboarding, drives usage of XEF, and handles consumer experience and escalations effectively.
Job Duties:
Oversee end-to-end operations of the Xiaomi Easy Finance program, ensuring smooth functioning and efficiency.
Handle negotiations, onboarding, and management of NBFC/fintech partners for XEF, fostering strong partnerships.
Collaborate with partners providing device locking technology, ensuring seamless integration and functionality.
Work closely with internal cross-functional teams (Sales, Finance, Legal, Marketing, Phone GTM) to enhance the XEF program, aligning efforts towards common goals.
Collaborate with HQ and India tech teams to onboard new devices on XEF, expanding the program’s reach and offerings.
Drive XEF adoption in both offline and online sales channels, implementing strategies to increase usage and visibility.
Achieve monthly and annual sales targets for XEF, monitoring performance and implementing corrective measures
when necessary.
Manage day-to-day operations related to partner (Retailers) onboarding, drive usage of XEF, and ensure adoption trends meet expectations, ensuring smooth operations and optimal utilization.
Work closely with promoters in offline stores to drive XEF adoption, providing support and guidance as needed.
Handle consumer experience and escalations efficiently, addressing issues promptly and ensuring high levels of customer satisfaction.
Desired Candidate Profile:
At least 5 years of experience in reputed NBFCs with a focus on consumer loan segments.
Preferably experienced in consumer loan segments for smartphones.
Strong negotiation and relationship management skills.
Excellent communication and interpersonal abilities.
Proven track record of achieving sales targets and driving business growth.
Ability to work collaboratively in a cross-functional team environment.
Analytical mindset with the ability to interpret data and make strategic decisions.
Qualification – MBA preferred
Experience – 8 to 10+ years
Skills – Digital lending, Consumer Loans, Consumer Lending, mobile financing, BNPL Expertise
Full-time or Part time – Full Time
Travel – Should be flexible
